Do I have to chase my current accountant?
No. After the engagement and your authorisation, ORNEVIO contacts the previous accountant, requests the accounting file and handles follow-ups. You do not need to act as the messenger or ask for each export yourself. We involve you when a company decision, your signature or information only you hold is needed.
Is changing accountants included in the monthly package?
Yes. Standard handover is included in every ongoing ORNEVIO accounting package, with no separate transfer fee. This covers coordination, collecting available records, checking the opening position and documenting the transfer. Historical reconstruction, overdue filings and corrections are separate work only when agreed with you in advance.
Can we switch during the financial year?
We can plan a mid-year takeover. First we agree a clear cut-off, check the records available and identify upcoming deadlines. The handover plan states who handles the final period with your previous accountant, who starts the next one and who completes the annual work. The timing also depends on your existing agreement and the availability of records.
What if the previous accountant does not cooperate?
We follow up and give you a written list of what remains missing. We explain which work can continue, which balances or filings remain unverified and what decision is needed from you. We cannot compel another provider to respond or promise a complete transfer by a fixed date. A contractual dispute or reconstructing unavailable records requires a separately agreed approach.
Will you sign the previous accountant’s handover protocol?
We do not sign an unqualified confirmation that the handover is complete while required records or supporting evidence are missing, or before the agreed checks are complete. Receiving files can be acknowledged separately, with specific reservations about what is missing or unverified. We return the missing-items list to the previous accountant and continue the follow-ups. Signing anything on your company’s behalf requires your authority. We agree responsibility for upcoming filings separately from resolving the handover.
Do you need passwords or access to our data box?
Do not send passwords, banking credentials or your personal data-box (datová schránka) login. After engagement, we agree suitable company authorisations and access roles for the actual work. Sending this enquiry does not authorise ORNEVIO to contact your accountant, access accounts or submit filings.
What if the books are incomplete or the balances do not match?
We identify the missing records and record the differences rather than presenting an unchecked opening file as complete. We then agree what is needed, who can supply it and how it affects the start. If historical repair is necessary, you receive its proposed scope and fee before we do it.
Can you take over Stripe, Paddle or foreign-currency records?
We include the available records relevant to the company in the transfer request: provider transactions, fees, refunds, balances and payouts, alongside the bank and ledger records. The checks depend on your selling model, currencies and agreed service scope.
How long does a handover take?
We agree a timetable after understanding your intended start, the next deadlines and the records available. A usable export and a responsive previous accountant make the process easier; missing books or unresolved prior periods may change it. We confirm the cut-off and responsibilities in writing rather than promise a fixed number of days before seeing the position.
Czech reference points: accounting records and responsibility · tax representation · authorised data-box access.